Reference

nagasaon Privacy Policy, Made Clear

The nagasaon Privacy Policy explains what we collect when you open an account, sign in, use DANA or QRIS, and browse from your phone.

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nagasaon nagasaon Privacy Policy, Made Clear
CONTACT YOUR WAY

Get a Direct Privacy Request Path

A privacy question should not be mixed with a wallet-status problem, so we separate account help from data requests. Tell us the account phone number or email connected to your profile, describe the request, and avoid sending a password or full payment credential. We may ask for an account step that confirms you are making the request yourself. Our support route can also help when a DANA receipt, QRIS reference or sign-in record needs to be identified.

Team online

Account data request

Ask us to locate the account details connected with your sign-in. Include your registered phone number or email, then describe whether you want access, correction or an explanation of a specific record.

Wallet record query

For a DANA, OVO, GoPay or QRIS reference, send the transaction date and visible reference details without sharing a password, PIN or full wallet credential. We use those details to trace the relevant record.

Security concern

If a login, device or account change was not yours, contact our support route promptly and state what changed. We can review the account event, apply verification steps and explain what action is available.

CONTROL AND CLARITY

How We Handle Your Privacy Choices

Our privacy work follows the same practical account path you see when signing in: collect only what a task needs, protect the account around that task, and keep a record only when…

Account creation

When you open an account, we use the submitted contact details to create your profile and send account-related messages. Phone verification may be required before access, helping us connect requests with the correct account.

Payment matching

DANA, OVO, GoPay and QRIS references are handled as payment records linked to account activity. Bank transfer and virtual account details may also be retained so we can reconcile a receipt or answer a status question.

Device signals

Your phone or browser can provide technical signals such as session details, language and access timing. We use these signals to protect sign-in activity and investigate unusual account events, not to request private files from your device.

Cookie settings

Cookies can keep a session working, remember a selected setting or show us which page path needs repair. You can adjust cookie controls in your browser, although removing required cookies may affect sign-in or saved choices.

Retention period

We keep account, payment and security records for as long as needed for the stated purpose, account support, disputes or legal duties. When a record no longer has a valid need, our process moves toward removal or separation.

Change or deletion

Send a request through support with enough account detail for us to verify ownership. We assess correction, access or deletion requests under applicable rules, and we explain any record that must remain for security or legal reasons.

Privacy Policy Answers Before Account Access

These Privacy Policy answers focus on the searches we hear before an Indonesian account is opened: what data is collected, how wallet references are used, what happens on a phone, and how to contact us. If your question concerns a particular account event, include its date and the visible reference so we can follow the correct record.

It covers account details, phone verification, payment references, device signals, cookies, security activity, retention and requests for access or correction. It also explains how we respond when you ask about a DANA, QRIS, bank transfer or virtual account record.

We collect the details needed to create and protect your account, such as contact information, sign-in events and verification status. We may also record device and browser signals used to detect unusual access. The exact process depends on local law.

Yes. The policy covers references connected with DANA, OVO, GoPay and QRIS activity, along with bank transfer and virtual account records. We use these references to reconcile account events and respond to receipt or status questions, not to request your wallet PIN.

Contact our support route with the phone number or email linked to your account and state that you are making a data access request. We may ask for an account verification step before disclosing records, so the request is tied to you.

You can request a correction or deletion through the same privacy contact path. We review the request under applicable rules and explain the result. Some account, payment or security records may need to remain for dispute handling or legal duties.

Cookies may keep your session active, remember a setting or help us identify a page issue. Your browser controls can remove optional cookies, while required cookies may be needed for sign-in. Device signals are handled separately for account security.

Contact support promptly, describe the date and device event, and do not send your password, wallet PIN or one-time code. We can review the sign-in record, apply account verification and explain the next security step where local law permits.

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